Mistakes happen—but here’s what you need to know if you entered the wrong email or account details when cashing out.
If the Account Doesn’t Exist...
No worries!
If the email or account info you entered doesn’t belong to an existing PayPal or Amazon account, the transfer will fail, and your rewards will stay in the PuzzlePlay app.
If the Account Does Exist (But Isn't Yours)...
Unfortunately, if the info you entered does match a real account—even if it’s not yours—the reward will be sent to that account.
In this case, we can’t reverse or retrieve the reward once it’s delivered.
Can I Fix It Before Cashing Out?
Yes! You can edit your details each time you cash out.
Just:
- Tap the field (e.g., email or name) during the cash-out process
- Enter the correct info before confirming
Still have questions? Send us a message here - we’re happy to help!