If your coin conversion is taking longer than usual, it means your account activity is currently under routine review.
What’s Going On?
Our security systems may have flagged some unusual in-app activity. As part of our fraud prevention and platform integrity checks, we occasionally pause reward updates while we review your account.
This doesn’t necessarily mean anything is wrong—it’s just a precaution.
When Will It Be Resolved?
Most reviews are completed by the end of the following day. Once finished, your pending balance will be updated automatically.
If you’d like more info or an update on your review, feel free to reach out: 📩 here
We appreciate your patience while we work to keep PuzzlePlay fair and secure for everyone. 🙏