If your rewards suddenly stopped tracking or your balance was reset, don’t worry—it might be due to a few common issues.
Common Reasons Your Progress Isn't Tracking
- The game wasn’t installed through PuzzlePlay
If you installed it directly from the Google Play Store or had it on your device before installing PuzzlePlay, it won’t earn rewards. Your device was factory reset
This can interfere with how PuzzlePlay tracks your progress.Your Google Advertising ID was reset
This ID helps us track gameplay accurately. Resetting it may disrupt your reward progress.
Already Had the Game Installed?
If you played the game before using PuzzlePlay, here’s how to fix it:
- Delete the game from your device
- Reinstall it directly through PuzzlePlay using the link inside the app
This ensures the game is properly tracked for rewards.
If your rewards aren't tracking or your balance seems wrong, our support team is here to help. Contact us here.